Deleting your account
Deletion is self-service, deliberate and reversible for 30 days. It removes your account from the service; it does not touch the files on your own computers, which were never on the server to begin with.
How to start it
Open your profile and choose Delete account. You will be asked for:
- your password, and a two-factor code if you have 2FA on — the same proof you would give to change a password;
- the word DELETE, typed out, so the button cannot be hit by accident.
The request is rate-limited to a handful of attempts per quarter of an hour, so a wrong password a few times over means waiting rather than being locked out.
What happens immediately
- Deletion is scheduled for 30 days from now.
- Every session is signed out at once, including the one you did it from.
- Signing in again shows a frozen account: the app tells you the date your data will be erased, and offers one button — Cancel deletion.
During the grace period nothing is erased yet. The account simply cannot be used for anything else.
Changing your mind
Cancel deletion any time before the date, and the account returns to normal. There is no penalty and no partial state to repair — the schedule is a date on your account, and clearing it undoes the whole thing.
After the date passes, there is nothing to cancel. Erasure is irreversible by design.
What erasure actually removes
| Removed outright | Kept, with your identity stripped |
|---|---|
| The account itself | Billing records, as financial law requires |
| Every paired device | Audit entries, with the user reference nulled and personal fields scrubbed |
| Every share link | |
| Usage counters | |
| Sessions and tokens |
Nothing about erasure reaches your own machines: the agent, its settings, your AI models and your knowledge base are all local, and they stay exactly where they are. If you want those gone too, that is a separate job — see removing Filemote.
The one thing deletion does not do
It does not cancel a paid subscription. If you pay for a plan, cancel the subscription with the payment provider as well, or you may keep being charged for an account that no longer exists. Do that first, then delete.
Before you delete, consider what you actually want
- Stop one computer from serving files — remove that device instead; see devices and sessions.
- Cut off a link you shared — revoke the link; see sharing a file with a link.
- Sign out somewhere you no longer control — revoke that session.
- Stop paying — change plan; see plans and quotas.
Each of those is reversible in a way that deletion, after 30 days, is not.
Updated 2026-08-06