The device shows as offline

What to check when a Filemote agent you installed never appears online, in the order worth checking it.

Windows and macOS block the download

Why the operating system warns about Filemote, how to get past it, and how to verify the file first.

Firewalls, ports and proxies

Which connections Filemote actually makes, why no inbound port is ever needed, and what to ask for when a network blocks it.

The AI does not load

The causes in the order worth checking, from not enough memory to a port someone else already owns.

How to contact support

Writing to us with or without an account, what the confirmation link is for, and why a request you never confirm stays invisible.