Help centre

What you need, and which install method to pick

System requirements for the Filemote agent, and how the Windows, Linux and macOS install methods differ.

Install on Windows with the installer

What the Filemote installer does, what it downloads, and what an upgrade keeps.

Run Filemote on Windows without installing it

The portable zip — what is inside, how to unblock it, and how AI works without an installer.

Install the self-updating ClickOnce build

The ClickOnce package installs into your user profile and updates itself at launch.

Install on Linux

The systemd install, the no-root install, the script's flags, and the one mistake that leaves the service unconfigured.

Install on macOS

Which archive matches your Mac, what the install script provisions, and how the launchd agent behaves.

Link a device to your account

What the pairing code contains, where to paste it, and why no password is involved.

Configure the agent by hand

The app_settings.json fields, where the file lives, and why the configurator is the safer route.

Keeping Filemote up to date

Who checks for updates, what gets replaced, and what is never touched.

Removing Filemote

Uninstalling on each platform, what the uninstaller offers to keep, and unlinking the device from your account.

Browsing your files in the web app

Choosing a device, moving around a folder tree that lives on another computer, and what the search box does and does not do.

Transferring files

How uploads and downloads actually travel, the size limits that can stop them, and what a failed transfer leaves behind.

Sharing a file with a link

How a share link is built, why the server cannot read what it points at, and how to take one back.

Using AI chat from the browser

Where the model actually runs, what the monthly message count means, and what the AI can do to your files.

AI models and the knowledge base

Choosing and downloading a model from the browser, what specialist slots do, and exactly how far your indexed documents travel.

Devices and sessions are not the same thing

What each list actually holds, what revoking one does, and why changing your password unlinks every agent.

Plans and quotas

Which limits each plan sets, what happens when you reach one, and where to see the numbers that apply to you.

Deleting your account

What the 30-day grace period does, what is erased, what is kept by law, and the one thing deletion does not cancel.

A tour of the Windows configurator

What each tab does, why the window is not the agent, and the buttons worth knowing before you need them.

What the agent may reach

How shared folders are enforced, why `..` gets you nowhere, and the one drive-letter detail that surprises people.

Autostart and running as a service

Making the agent come back after a reboot on each platform, and the difference between "installed", "enabled" and "running".

The AI Hub

The desktop screen where models, specialists and the knowledge base are managed — including the Stop button that used to look broken.

Reading the logs

Which log answers which question, where the files are on each platform, and what to send when you ask for help.

The device shows as offline

What to check when a Filemote agent you installed never appears online, in the order worth checking it.

Windows and macOS block the download

Why the operating system warns about Filemote, how to get past it, and how to verify the file first.

Firewalls, ports and proxies

Which connections Filemote actually makes, why no inbound port is ever needed, and what to ask for when a network blocks it.

The AI does not load

The causes in the order worth checking, from not enough memory to a port someone else already owns.

How to contact support

Writing to us with or without an account, what the confirmation link is for, and why a request you never confirm stays invisible.